Refund and Returns Policy

Refund Policy for Johan Fashion

At Johan Fashion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our refund policy.

1. Eligibility for Refunds

To be eligible for a refund:

• The item must be returned within 7 days of receiving your order.
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Refundable Items

Refunds will not be provided for the following:

• Items that have been used, worn, or washed.
• Sale or clearance items unless they are defective.
• Products damaged due to misuse or improper care.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days and issued to the original payment method.

4. Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
• For all other returns, customers are responsible for shipping charges.

5. How to Request a Refund

To initiate a refund request, please contact us with the following details:

• Your name and contact information.
• Order number and proof of purchase.
• Reason for the refund request.

6. Contact Information

For any refund-related inquiries or to initiate a return, please reach out to us:

• Address: Rampura, Banasree, Block-H, Road 2, House 17
• Phone: +880 1306-835498
• Email: johanfashion333@gmail.com

Thank you for shopping with Johan Fashion. We are committed to ensuring a smooth and satisfactory shopping experience for you!